Based on recommendations from the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA), we have implemented a few changes in our practice we are certain you will notice on your next visit.
- All patients are asked to wear their face masks entering and leaving the office.
- All patients will be triaged one at a time. Screening questions will be reviewed, and your temperature taken.
- If your temperature reads above 100.4, you will be asked to call the office back to reschedule appointment in 14-21 days. You will be advised to contact your medical provider for evaluation.
- There will be no waiting in the waiting room at any time. All patients will be directly taken back to either the hygienist or the doctor.
- Limited number of patients will be allowed into the office at the same time. Patients will be asked to wait in their car until appointment time. Patients are to call the office when arriving at the office. If there are small children, they will be allowed to wait in the operatory that is occupied by the parent or guardian.
- Staff will be wearing additional PPE (Personal Protective
Equipment) Mask, gloves, face shields and gowns. Due to recent shortages and
demands, the costs of PPE and infection control products has increased
significantly. To best offset this we are adding a $15 fee to each
- All surfaces in the office will be continuously disinfected with Cavicide, such as door handles, pens, clipboards, counters, bathroom, waiting area chairs, hand sanitizer pumps and all other remaining areas that are accessible to patients.
Thank you for your patience as we adjust to the new normal. However, everything above is subject to change as the CDC and the ADA continue to monitor and update the information concerning Covid-19. If you have any questions or concerns, please contact our office.
April 29, 2020
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office. However, appointments already made will only be asked screening questions at the time of your appointment.
· We have hand sanitizer to use when you enter the office. You will find some in the reception area and other places in the office for you to use as needed.
· You may see that our waiting room will no longer offer magazines, children’s toys, toy chest and so forth, since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. This means that there will be fewer options for scheduling appointments. This will also reduce the number of patients in the office at one time.
· We ask that all patients call the office when they arrive and all individuals other than the patient wait in the car until the office comes out to get you. No one will be allowed to sit in the reception area. Your temperature will be taken once you enter our office.
· Insurance if there are any changes with your insurance this will need to be relayed to the office several days prior to your appointment. The office staff will not be able to call on new insurance at the time of your visit.
· All paperwork for new patients and returning patients will need to be done online. Please visit our website at glasscockdental.com and go the tab stating “patient”.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 704-510-1150.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. David Glasscock